GPIS

Quality

Policy

As one of the world’s leading IB world schools, we are committed to expand our school’s network worldwide maintaining quality of educational services according to ISO and IBO standards through a clear management system evaluated by defined key performance indicators (KPIs).

We assess our development through monitoring these KPIs results which include staff and customer continuous satisfaction development.

In order to fulfill our mission and quality objectives, we embrace within our schools’ community a culture that values Creativity, Excellence and Quality.

Our strategy is based on continual improvement of systems and ongoing development of the profile, performance and satisfaction of all school community members.

Quality objectives are set to support this policy, and consider the schools network development.

These objectives are monitored during bi-annual Steering Committee meetings.

What does the Quality Department do at GPIS

Ensures ISO Certification.

Since 1996, the Quality Dept. has succeeded in ensuring the school’s ISO 9001 continual certification from the British Standards Institute in the UK
Along with the yearly BSI external audit visit to the school, the ISO 9001 is constantly updated, and each update requires an assessment. GPIS has been successfully assessed and certified with the following updates:
ISO 9001:2000, ISO 9001:2008 & ISO 9001:2015
GPIS is the ONLY school in Egypt that has a Quality Management System (QMS) that conforms to the requirements of the ISO standards, in order to maintain its constant developmental status.

Maintains & Continually Improves the Quality Management System at GPIS.

Performs internal audits of all GPIS processes and their implementation, to ensure commitment to system requirements in accordance with the ISO standard 9001:2015.

The department handles the follow up of the system’s key performance indicators to ensure achievement of objectives, root cause analysis and timely corrective action in case of deviation.

In light of all these inputs, the department works hand in hand with all process owners to improve the system’s processes.

Creates and manages communication links with parents.

We are focused on a culture of continual improvement.

The BSI Assessment Reports

"The BSI November 2020 Assessment Report noted that: “The School has an effective QMS and fully engaged approach to continual improvement.” Moreover, the report stated that: “The School has an effective internal audit and management review process.”

"The BSI May 2022 Assessment Report highlighted that the “Strengths captured in this assessment visit include: The great top management commitment and support to the QMS, leadership approach in different functions, comprehensive educational process planning, high personnel competency of the teaching staff and a dedicated quality team who demonstrated high level of system accountability and leadership.”

Thank You Form

Positive feedback boosts motivation and helps maintain excellent performance. To express thanks and gratitude to any staff member, send it through

Thank You Form.

Requests Form

For parent requests (such as: setting appointments, medical notifications, drop off/pick-ups, lost items…etc.) to be directly addressed by the responsible personnel and to speed up the feedback process, send the request through Request Form.

Feedback/Complaints FormIn our efforts to maintain continuous development, our doors are always open to all our parents’ concerns, suggestions, feedback and complaints. In order to document and track them all, we receive them through

Feedback & Complaint Form.